Yiwei Lin

I have 10 years of experience spanning across the Finance, E-commerce sales, Operations & Fintech space. 

I started my career with Charles and Keith as an Operations team lead tasked to lead and manage the e-commerce and operations team for Singapore. 

In Morgan Stanley, I was hired as an Equity Risk Analyst but was proactive to take on broader scopes within the company. I took the initiative to run an enhancement project which reduced the SLA turnaround time from 45mins to 10mins. My role was hence instrumental in the improvement of trade processes and productivity which benefitted Morgan Stanley’s beneficiaries, equity traders, settlements team. Aside, I was the core interface and liaison with key institutes for trade process, managing trades and operational risks daily. 

As the Supply Demand Specialist in APPLE, I was part of the core team with the Business Process design and re-engineering. In one of the key projects, I was tasked to oversee our iPad launches for Greater China, Hong Kong and Taiwan. The complexity lies in comprehending the varying demand, tight timeline and new product challenges for the implementation into the different markets but I managed to launch the product on time, overcoming challenges and successfully proven myself to be able to manage stakeholders of diverse backgrounds and levels through these project experiences. 

After APPLE, I started my own Technology consulting business in 2014 where I originated deals with key accounts like UOBKH and led a team of programmers and project managers. My company was the key Business and Technology consultant for UOBKH for 3 years. Apart from bringing in the deals, my key role was to design and propose a scalable solution that delivers UOB Bank’s long-term goal. I studied and recommended improvements to their procedures, addressing cross departmental concerns to deliver solutions which will meet the bank’s operational and business targets. 

Being the key business manager of the startup MySavvyTutor, I manage the product and operations while supporting business development. In the 4 years we explored markets and collaborated on projects with counterparts from Philippines, Indonesia and Malaysia. My strength is establishing working relationships, creating projects, designing solutions and overseeing the execution has taken us through multiple phases of successful developments and project deployments.

My driven personality and analytical personality will always be an asset to the team and the organization.

MySavvyTutor Pte Ltd Singapore

Operations Manager Jul 2019 - Current

• Lead a team of 4, manage all online and offline customers registration, scheduling and delivery of lessons.
• Lead a team of 2 in developing the application, manage the user data and formulate business strategies for the other business units.
• Lead a team of 2 in product design and special projects including collaborations with overseas business partners.
• Key Achievements: In the 4 years of leading various teams in the business, we have collectively explored markets, developed products to suit the markets, acquired key collaboration relationships both locally and from abroad. I have managed business challenges as well as resolved critical development project issues which both required strong understanding of the resources, local challenges, market conditions and many other macro and micro aspects of things when it comes to product designs and service policy designs. Work closely with multiple internal and external stakeholders across different parts of organizations to set up and oversee the collaboration and being the key partner relationships manager.

JARVIS Pte Ltd Singapore

CEO & Founder Jan 2014 - Jul 2019

• Lead a team of 8 in providing consultancy and technology solutions to local banks & SMEs.
• Provided consultancy services in the areas of entrepreneurship, business protocols and policies, process improvements and reengineering.
• Project manage IT & Consultancy projects for customized applications, SAP Business One projects and Process.
• Key Achievements: Successfully took the company from infancy stage to stability, delivered projects and services to clients of different verticals. Landed key relationships with clients like UOB KayHian.

Apple Inc. Singapore

Supply Demand Analyst Sep 2012 - Dec 2013

• Manage and execute supply distribution for iPad products for APAC regions. Primary portfolio – Greater China, Hong Kong and Taiwan. Secondary portfolio – Singapore and Malaysia. Control and resolve daily discrepancy in production forecast vs actual units built and delivered.
• Operations process improvement projects – participation in Business Process Re-Engineering Team’s projects, providing operational perspective of challenges and possible gaps amongst procedures and departments.
• Appointed as the Supply & Demand Specialist to handle all iPad launches for Greater China, Hong Kong and Taiwan due to the tight deadlines, sensitivity and complexity of these markets.
• Key Achievements: 
  • Achieve exceptional results in rare 100% accuracy in multiple new product launches through tight control of processes and close coordination with various counterparts within and out of Apple.
  • Initiated the solution to resolve production issues across Apple, Foxconn and DHL.
  • Collaborated periodically with multiple business units to execute new product launches and resolve inter business units alignment issues.

Morgan Stanley Singapore

Equity Risk Analyst Jun 2011 - Sep 2012

• Manage institutional client trades for fails and pre-matching, settlements and trade processing.
• Manage and harmonize client processes to continuously achieve world class trade processing and settlements standards.
• Key Achievements: I was initially hired as a short term contract staff with no extension/conversion possibility. During the contract, my research and studies inspired me to initiate a process improvement project that resulted in a 75% improvement in our SLA to the institutional clients. The results won great service compliments from our external clients and internal traders. Resultantly, the firm offers an exceptional contract to convert me into a full time staff after multiple appeals by different managers.

Charles & Keith Group Singapore

Ecommerce Executive, Team Lead Jun 2011 - Sep 2012

• Lead a team of 4 to fulfill daily e-commerce operations from order processing to pick & pack, delivery & customer issues.
• Managed delivery partners’ relationships and billing reconciliation.
• Managed Retail CSO & Online CSO coordination of fulfilling customers’ unique requests.

Key Achievements: Successfully reconcile estranged working relationship between Online Operations team and the manager. Recruited CSO and established daily operational SLA for the team and its adjacent departments to fulfill business objectives.

Singapore Institute of Management - RMIT

• Bachelor of Business (Economics & Finance)

Temasek Polytechnic

• Diploma in Business