Zelinna Nurfrisha Yusfaiezal

An independent and a fast learning individual. Have been in the customer service and healthcare industry for the past 4 years. I love to challenges myself and having the willingness to learn new things that is responsible for the role. The knowledge and experience i have gained through out the years has made me to work efficiently and effectively, the ability to adapt faster and to contribute positively to the company.

Nov 2019 - March 2023 (Clinic Manager at Onecare Medical Pte Ltd) 

- Manage and handle patients complains and feedback through incoming calls and emails
- Managing the daily operations of the clinic 
- Manpower of the clinic 
- Patients first point of contact (for services or upon arrival) 
- Staff rostering
- Clinic’s invoice
- Coordinating staff deployment
- Medical incident report
- In charge of training new staff
- Clinic’s billing and invoices
- Booking appointments for patients 
- Assisting Doctors with patients (dressing, chaperone etc).
- Dispensing of medications to patients (drug allergy, familiarize
with right medication)

Nitec Diploma in Infocommunication and administration