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Zuwafira Abdul Samad

Zuwafira Abdul Samad

Customer Service/Airport ground handling agent

Customer Service / Support

Singapore
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About Zuwafira Abdul Samad:

RESOURCEFUL, RESPONSIBLE,ENERGETIC,FLEXIBLE,COMMUNICATIVE AND HELPFUL.

Experience

Company Name Singapore Airport Terminal Services (SATS)
Position Customer Service Agent– SQ and Other Airlines Transit Operations T2/T3
Start Date 1997 - Current
  • Assist passengers with self-serve or assisted check in procedures.Seat allocations.
  • Deal with passenger flight queries.
  • Verify travel documents and provide boarding passes.
  • Inform passengers about baggage restrictions.
  • Assist passengers who have missed their flights or their flights have been cancelled for unforeseen reasons.
  • Manage Inadmissible Passenger or Deportees on arrival or transit.
  • Protocol for VIP movements
  • Data entry for Passengers with reduce mobilities for rosterings.
  • Assist pax with special needs/disabilities eg wheelchair bound,family with children,unaccompanied minor,elderly during transit or arrival.
  • Read emails and telexes.
Position Clerical Officer
Start Date October 2021-January2022(4 months replacement)

 

  • Issuance of staff IDs
  • Renewal of staffs work permit and airport pass
  • Other admin duties for recruitement.

Education

GCE ‘O’ LEVEL,DIPLOMA IN TRAVEL AND TOURISM

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