Zuwafira Abdul Samad

RESOURCEFUL, RESPONSIBLE,ENERGETIC,FLEXIBLE,COMMUNICATIVE AND HELPFUL.

• Assist passengers with self-serve or assisted check in procedures.Seat allocations.
• Deal with passenger flight queries.
• Verify travel documents and provide boarding passes.
• Inform passengers about baggage restrictions.
• Assist passengers who have missed their flights or their flights have been cancelled for unforeseen reasons.
• Manage Inadmissible Passenger or Deportees on arrival or transit.
• Protocol for VIP movements
• Data entry for Passengers with reduce mobilities for rosterings.
• Assist pax with special needs/disabilities eg wheelchair bound,family with children,unaccompanied minor,elderly during transit or arrival.
• Read emails and telexes.

• Issuance of staff IDs
• Renewal of staffs work permit and airport pass
• Other admin duties for recruitement.

GCE ‘O’ LEVEL,DIPLOMA IN TRAVEL AND TOURISM