TDCX Group Jobs in Singapore

Job Description · Provide business insight through metrics, reporting, and variance analysis coming from in-depth analysis. · Prepare daily, weekly, monthly reports and presentations on Key Performance Indicators (KPIs) for inbound customer service programs. · Analyze market tren ...

Unlock your full potential at TDCX, a leading global BPO company that provides customer experience solutions for top brands. · Key Benefits: · Attractive remuneration package · Comprehensive benefits including medical insurance and social security coverage · World-class workspace ...

Enable the future with TDCX as a Real-Time Analyst. · About the Role · Monitor contact volume traffic to identify performance exceptions. · Execute system modifications based on trigger events. · ...

About the Role · Responsible for managing day-to-day operations of a contact centre. · Develops and distributes reports to monitor performance against key metrics. · Establishes procedures that support company standards and strategic directives. · Prior leadership or team managem ...

As a Business Excellence Project Expert at TDCX in Malaysia, you'll unleash your full potential working with award-winning brands and diverse people. · Top Reasons: · • Attractive remuneration and performance incentives · • Comprehensive medical coverage · • World-class workspace ...

At TDCX Group, unleash your full potential and do more with a rewarding career that lets you achieve more. · Key Benefits · Competitive remuneration package including attractive perks and performance incentives · All-encompassing medical insurance or social security coverage · W ...

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands and explore what is possible when human expertise meets technology. · Top reasons to work with TDCX: · ...

Workforce Manager I Philippines Business Analytics · we believe that every career move should propel you forward. · support the growth of the world's most forward-thinking brands, · The Top reasons to work with TDCX: Coordinating scheduling reporting needs operations serving mu ...

Technical Customer Service Role · At TDCX, we offer a career that propels you forward. · Competitive remuneration package with great perks · The ideal candidate will have: · A strong time management skillset and motivation to exceed expectations · Tailor responses and actions to ...

At TDCX, we believe every career move should propel you forward. · Key Responsibilities: · Provide excellent support experience to customers via all relevant communication channels · Identify customer needs and provide strategic solutions · Maintain high-quality relationships wit ...

Assistant Customer Experience Expert Malaysia Quality Assurance Job Description · We're seeking an experienced Assistant Customer Experience Expert to join our Malaysia Quality Assurance team. · Evaluate employee behavior and customer service performance · Provide structured feed ...

Job Description: · The ideal candidate will have at least a Bachelor's Degree in Business or Communications. · Candidates with 3-5 years of working experience are preferred for this position · ...

About this role: · Set direction and strategy for organization · Build client relationships with existing/new clients · Candidate requirements: Advanced Diploma/Bachelor's Degree + 8+ years exp. · ...

Job Description · The Senior Software Development Engineer - Back-end will be responsible for designing and implementing server-side frameworks, including Python, Ruby, PHP, Java, ASP, ASP.NET. · They will work with database systems such as SQL and Oracle to ensure efficient data ...

Senior Network & Security Expert · We are seeking an experienced Senior Network & Security Expert to join our team at TDCX Group. · Monitor and maintain servers and infrastructure services including Anti-virus systems, Databases, Active Directory, Exchange Mail, File services and ...

Job Description · TDCX enables your future by offering innovative teams to work alongside forward-thinking brands. · Attractive remuneration: $28k-$43k/year · We offer comprehensive medical insurance coverage, · comprehensive social security coverage, · and world-class workspace ...

Key Responsibilities: · Draft responses to RFI and RFP documents once scope and requirements are established. · Create proposals in documents and presentations. · Coordinate cross-functional groups for data gathering defining Scope of Work. · ...

Servers are running at an optimal level in 24/7 operating environment ensuring server capacity security compliance and SLA metrics · Document processes for system IT related procedures to maintain standard builds configuration settings servers processes policies · ...

Job Description · The Assistant Fraud & Risk Specialist will work with stakeholders to review complex situations and analyze patterns of fraudulent trends. · Analyze fraud patterns and create models to tackle changing fraud vectors. · Provide solutions to mitigate and prevent fra ...

The Sales Team Leader role at TDCX involves managing daily operations to meet KPIs, working closely with teams to achieve qualitative targets, establishing work procedures that support company standards. · Key Responsibilities: · Responsible for day-to-day management of the conta ...