Client Service Representative - Singapore - Parkway College of Nursing and Allied Health

Description

Liaise with the despatch team to ensure the smooth collection / delivery of specimens and documents from destination to destination.

Process reports and bills.

Troubleshooting problems that arise with assistance and guidance from the lab client service representative or client service supervisor / assistant manager.

Attend to patients / Clients at receptionPerform billing functions e.g. checking audit reports, issue credit notes, checking that charges to clients are correct.
Perform order entry and carrying through with the process of order entry e.g. generating STL sheets, labelling, packing, processing SOT and other tasks related to the ordering process.
Investigate and resolve CRM tickets.
Trace Laboratory results, answer or route enquiries from clients, doctors or patients.
Print, collate or type administrative reports related to the operation of the lab.
Process invoices.
Qualifications & Experience

Completed GCE "N" Level / GCE "O" Level/ ITE or has sufficient combination of education and experience.

At least 1 year of clerical or customer service experience from medical laboratory, proficient in at least one major area in the laboratory Client Service or outstanding job performance.

Fluent English reading and writing skills required.

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