Night Supervisor - Singapore - IBIS SINGAPORE ON BENCOOLEN

Description

Responsibilities:

• To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standards, security, employee activity, and physical defects with a main focus on front office operation
• Oversee nightly operations, ensuring exceptional guest experiences and smooth hotel functioning
• Profitability, ensuring the department meets its quantitative and qualitative targets.
• Leadership and employee matters, including managing and motivating front office teams to provide high-quality services for guests
• Lead and support all Guest Experience Initiatives within the property
• Guest Satisfaction, to ensure guests have a smooth-running stay at the hotel
• Maintains close relationships with guests throughout their stay to foster loyalty
• Anticipates guests' needs and takes them into consideration.
• Handles guest complaints if they have not been dealt with by team members and provide a rapid solution
• Monitor guest satisfaction through (but not limited) Voice of the Guest (VOG) program including online reputation, survey, and in-house guest feedback
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values
• Responsible for accuracy and timeliness of submission of night/financial reports on a daily basis
• Responsible for running night audits
• Ensure compliance with hotel policies and procedures, contributing to a safe and welcoming environment for all guests

Requirements:

• Bachelor's Degree or Diploma in Hospitality Management
• Minimum 2-3 years supervisory role within the hospitality industry, preferably
• Strong leadership skills with the ability to motivate and manage a diverse team effectively
• Excellent communication skills, both written and verbal, to interact with guests and colleagues
• Knowledge of hotel operations, including front office, housekeeping, and security procedures
• Flexibility to work night shifts, weekends, and holidays as needed in a dynamic, 24/7 environment