Manager (Citizen IT Services) - Singapore - MINDEF

MINDEF

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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What the role is

You will be part of a team to manage and maintain a suite of citizen service IT systems, to deliver seamless user experience and support efficient business and IT operations.

What you will be working on

On this, the team manages the operations and support (O&S), and the contracts, with the support of the DSTA Project Management Team and manage the service provider to meet the stipulated Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and other contractual requirements. You drive activities through continuous improvement and coordinate with internal/external stakeholders involved to implement initiatives that will enhance the user experience, system capabilities, and/or the O&S operations. You also drive change management, communication plans, risk management and business continuity planning and activities. In addition, the team is responsible for management reporting, operations/performance analysis, content and feedback management so as to strengthen service delivery and customer experience and manage initiatives with other government agencies to promote WholeofGovernment (WOG) collaborations in digital service delivery. Your challenge lies in ensuring compliance with the relevant WOG and MINDEF/SAF's policies and guidelines for publicfacing websites and digital services.

What we are looking for

You must have a tertiary qualification in IT or any related field, preferably with 1 to 2 years' work experience in a systems operations management, technical support, or related field. You must be serviceoriented, have a keen interest in innovation and digitalisation, possess good interpersonal and communication skills. Appointment will be commensurate with your experience.