Help Desk Technician - Singapore - DATA CONNECT TECHNOLOGIES PTE. LTD.

Description

Primary Job Responsibilities

•Perform installation and maintenance of the IT infrastructure (Hardware and Software) includingremote troubleshooting

•Provide customer with timely, professional, efficient and effective technical expertise on systemsupport, cloud support, enterprise IT solutions (Virtualization, Server and SAN storage), systeminstallation, configurations and provide onsite technical support for designated clients andlocations.

• Support of replacement and upgrade for computer & server equipment.
• Installation and support of technical software and tools.

•Manage project delivery base on project requirement and customer expectation.

•Explore on new technology and solution which include system, network, security, voice,backup, disaster recovery and etc to improve solution design and delivery.

•Create and maintain comprehensive documentation.

•Other ad-hoc duties as and when assigned by the manager.

Job Requirements

•Night Shift

•Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, ComputerScience/Information Technology, Engineering (Computer/Telecommunication) or equivalent.

•At least 2 year(s) of working experience in the related field is required for this position

•Good Knowledge of Microsoft windows operating systems

•Preferably with experiences of Office 365 administration

•Experience of Domain environment & MS Exchange

•Experience of Virtualization environment (Hyper-V and VMware)

•Proven analytical and troubleshooting abilities

•Excellent customer management skill