Senior Executive - Singapore - ENVIRODYNAMICS SOLUTIONS PTE. LTD.

ENVIRODYNAMICS SOLUTIONS PTE. LTD.
ENVIRODYNAMICS SOLUTIONS PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

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Description
Job Responsibilities

You will be responsible for the following**:

  • Manage patient feedback and related matters through feedback mailbox and hotline to ensure timely response within stipulated service standards; including investigations, service recovery, follow-up with staff to address the issues raised and crafting of replies to feedback providers to close the feedback loop.
  • Proactively identify potential pain points in patient journey, before implementation of new services and so forth to reduce negative feedback and improve patient experience.
  • Design training content for ground staff and supervisors on service standards based on the identified needs and feedback trends. Facilitate clinical risk management workshops to senior doctors and nurses.
  • Prepare reports such as monthly feedback reports, service report and so forth and sharing of relevant information with senior management and other departments as required.
  • Oversee/facilitate patient focus groups and work on actionable plans to improve process/patient experience.
  • Audit service initiatives to ensure compliance.

Requirements:


  • Min Basic degree & Postgraduate degree in hospital and administrative preferred
  • At least 6 years of working experience, preferably including one of:
Experience and knowledge in hospital operations, patient relations and/or frontline management in the service industry
Experience in conducting service training to ground and supervisory staff

  • Personality traits: proactive, selfdriven, good interpersonal skills, positive and able to cope with tight deadlines
  • Project management and team leadership experience is preferred
  • Strong writing, communication & data analysis (using Excel) skills
EnviroDynamics Solutions Pte Ltd

Lim Pei Ying, April

Reg


No:

R
EA License

No:
12C6285
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