Account Manager, Finance - Singapur, Singapore - United Overseas Bank

Description

Senior Officer, Account Services (Card Payment), Cards Operations Processing Centre

Posting Date: 01-Jun-2023 Location:

Singapore (City Area), Singapore,

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

Process customers' requests in the Card Services Financial Payment function, e.g Fund Transfer, SmartPay, Cashplus Instalment Loan, Cardholder Payment

Complete all requests with accuracy and within the agreed Service Level Agreement

Manage and resolve customers' and business units' feedback/complaints and queries promptly

Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team

Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Job Requirements

Bachelor Degree with 1 to 3 years of working experience in Banking Operations

Open to entry levels – training provided

Meticulous and Proficient in MS Application

Ability to adapt in fast paced environment