Customer Service Specialist - Singapore - VIAVI SOLUTIONS SINGAPORE PTE. LTD.

Description

This position is responsible for the end-to-end order fulfilment process for Greater China:

• Responsible for commercially checking customer purchase orders and book the orders in VIAVI's ERP system
• Interact with customers directly to provide fast and accurate responses to inquiries, concerns and requests for order related information
• Handle and address customer issues by determining the cause; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution
• Manage customer orders and clear issues and holds preventing a timely delivery of the product
• Review scheduling & rescheduling with factory/contracted manufacturers/servicecentres throughout the order fulfilment process. Resolve all issues which prevent orders and RMA from manufacturing/servicing and shipping
• Interface with customer directly for shipment arrangement. Collaborate with Logistics team & customer to meet different local and/or customer specific requirement for logistics arrangement and custom clearance process

Qualitification/Experience:

• Minimum Diploma holder and above
• Minimum 3 years working experiences.
• Strong organizational skills, attention to details and self-starter with good learning mindset
• Good analytical and problem-solving skills and ability to adapt to changing environment.
• Good oral, written communication skills and active listening skills of both English and Mandarin