- Engage customer experience with quality service provided.
- Manage customer enquiries effectively on the purchase and sale of gold products.
- Perform customer service over the purchase and sale of gold products.
- Perform due diligence on customer surveillance and AML checks efficiently.
- Process system updates for customers purchase and sale of gold products.
- Perform vault controller / custodian duties as a key holder.
- Manage the vault inventory according to stipulated guidelines.
- Perform reconciliation of physical stock inventory.
- Issue to and receive gold from security transport companies.
- Issue to and receive gold from PIB customers.
- Liaise with GM Commodities desk and security transport companies on shipment logistics, dates, quantity, flight, pick up, delivery, etc.
- Check and negotiate shipment quotations with security transport companies
- Manage the documentation required for the logistics.
- Track complete lifecycle of the logistics movement.
- Ensure Contract and insurance with logistics company is still in-force and valid.
- Liaise with GMOC on settlement once shipment completed.
- Raise and submit payment on PEMS to security transport companies.
- Prepare daily / monthly statistical and stock summary.
- Prepare monthly inventory report for submission and review.
- Prepare daily / monthly Anti Money Laundering reports.
- Prepare escalation reports.
- Prepare ad-hoc statistics for GM Commodities desk.
- Document management / archival, sending to storage.
- Participate in System testing e.g. Upgrades, updates, enhancements, BCP, etc.
- Participate in BCP exercises.
- Strong physical attributes / fitness as there will be a lot of lifting / moving of precious metals.
- Diploma holder / Degree holder.
- At least 3 years of experience in operations / bank branches / relationship managers.
- Good track record of strong customer management / relations.
- Able to work well independently as well as in a team setting.
- Possess good leadership qualities and interpersonal skills.
- Must be highly driven, show strong initiative, and can work under pressure.
- High levels of competency working with tools like MS Excel / MS Power BI.
- Good levels of familiarity with MS Word and MS PowerPoint
- Strong ability to fluently converse and writing, additional languages will be a bonus.
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Senior Officer, Bullion Management, Group Global Markets - Singapur, Singapore - United Overseas Bank
Description
Senior Officer, Bullion Management, Group Global Markets
Posting Date: 23-May-2023 Location:Singapore (City Area), Singapore,
Company: United Overseas Bank LtdAbout UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Global Market function leverages our in-depth knowledge of markets to provide timely financial advice, products and solutions to our clients. Together with our segment managers, we manage our clients' investment, liability and risk management needs through a comprehensive suite of treasury products and services across multiple asset classes.
Job Responsibilities
The roles of the bullion operations officer include the following:
Counter Services
Vault Control
Shipment / logistic
Reports
Ad-hoc Duties
Job Requirements
