Jobs

    Customer Service Call Centre Officer - Singapore - NTT DATA SINGAPORE PTE. LTD.

    NTT DATA SINGAPORE PTE. LTD.
    NTT DATA SINGAPORE PTE. LTD. Singapore

    4 days ago

    Default job background
    Description
    Roles & Responsibilities

    EMAIL ID : Interested candidates, please email your resume to

    Role: Call Center Officer - 12 months Renewable contract

    Location : Changi or Jurong East (location can be chosen)

    Benefits:

    • Renewable contract (Performance-based)
    • Medical Insurance Coverage
    • Leave credits
    • Performance Bonus
    • Rotating Shift Schedule
    • 5 days work, 2 days off (work day might fall on weekends and Public holidays)
    • Training will be done in Changi for 3 months

    Responsibilities:

    • To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
    • To ensure accuracy and compliant for all customers requests
    • To successfully cross-buy the Bank's products and services
    • To successfully migrate customers to Bank's digital platform by understanding customers' wants and needs
    • To adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
    • Flexibility in work deployment when business needs arise
    • Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms
    • Support Operations in managing and resolving requests related to customers' follow up and transactional request fulfilment. (Fulfilment
    • Team)ensure message consistency across the different online platforms

    Requirements:

    • Open for Degree, Diploma, and Higher NITEC holders
    • Tech savvy with good communication skills
    Tell employers what skills you have

    Microsoft Office
    Microsoft Excel
    Assessing
    Social Media
    Interpersonal Skills
    Administration
    Good Communication Skills
    Freight
    Banking
    Team Player
    Business Process
    Microsoft Word
    Customer Service
    Service Delivery
    Customer Service Experience
    Call Center

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