Site Support Specialist - Singapur, Singapore - Unison Consulting Pte Ltd

Description

• Deliver superior End User Experience while ensuring a managed, secure End User environment

• Support various LOB users through direct end-user support or through projects that deliver changes to the end-user environment

• Assist the Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment

• Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology

• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

• Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency

• Assist with patching and upgrading end user devices

• Address quality and schedule conflicts

• Availability for ad-hoc work after hours and on weekends where necessary

• Ability to work in a high-pressure, fast moving environment

Requirements

• At least 5 years of experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector

• At least 3 years' experience on trading floor experience with Bloomberg, Reuters & trading platforms

• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments

• Knowledge of Desktop Services security and access standards and practices

• Basic understating of networking and server technologies

• Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications