Service Desk Engineer - Singapore - CARLSYS TECHNOLOGIES PTE. LTD.

Description

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email & MS Teams messages
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve problems.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Min. NITEC in IT related discipline
• Good command in English to liaise with different entities
• Knowledge on Ariba procurement system is an added advantage