Customer Experience Specialist - Singapur, Singapore - GovTech Singapore

    GovTech Singapore
    GovTech Singapore Singapur, Singapore

    1 month ago

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    Full time $40,000 - $60,000 per year Customer Service / Support
    Description
    Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the nation's development of its human resource.

    We are looking for a dynamic candidate to join the Operations Department as a Guest Experience & Retail Assistant. The Guest Experience & Retail Assistant serves as the ambassador for the Science Centre and its group of attractions, ensuring smooth and profitable frontline operations including admission and ticketing procedures, guest and retail services, and exhibit operations.

    Essential Job Functions

    As a Guest Experience & Retail Assistant, your role is crucial in maintaining our dedication to customer satisfaction. You will collaborate closely with team members, departments, and external partners to ensure a smooth and pleasant visitor experience. Your contribution will be instrumental in creating an inclusive and welcoming environment for all visitors.

    You will be responsible for providing frontline services, including admission, ticketing, guest assistance, and retail services using electronic systems for sales. This includes offering advice on products and services, assisting with exhibit interaction, and managing stock control and merchandise display. You also handle sales proceeds, daily account closing, and addresses Science-Centre related guest enquiries; apply digital technology to enhance the visitor experience, enforce safety rules, and perform first-level service assistance and recovery. Additionally, you are responsible for health and safety standards, escalating incidents, supporting emergency response procedures. Your other duties include guiding interns/temporary staff, evaluating their performance, and overseeing inventory, procurement, and sourcing/purchasing of supplies and equipment for the department's operations.

    Requirements

    The ideal candidate should have good knowledge in Attractions, Retail Operations or Tourism Services. Those with relevant working experience in related Attractions or Retail operations will have added advantage.

    You should have a strong service mindset and enjoy interacting with people. You must have a cheerful disposition, be organized and are meticulous with numbers. Due to the operational nature of the work, you must be able to maintain a flexible working schedule including evenings, weekends and public holidays.

    Only shortlisted applicants will be notified.