Assistant Manager/deputy Manager - Singapore - PSA Singapore

PSA Singapore

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

Job no: 493351

Work type:
Permanent

Categories:
Infocomm Tech

We're looking for a Customer Success Manager to join our team of dedicated professionals who share a passion for
improving the way technology shapes port and logistic operations.

As our Customer Success Manager, you'll lead the charge in engaging with our users and driving programs and activities
to help us achieve our goals in IT Service Management (ITSM). Your mission will be to ensure our users are achieving
maximum value from our processes and tools, building strong relationships with them, and acting as a liaison between
them and our IT services provider teams.

This is your chance to make a real difference and be part of a team that is changing the game in logistics and port
operations.

This role requires a combination of technical and managerial competencies.

Responsibilities

Understand ITSM processes, tools, and solutions to meet users' needs
Drive engagement programs and trainings to ensure maximum value from ITSM tools
Monitor user usage and provide guidance on best practices
Understand users' needs and pain points to build strong relationships and serve as a trusted advisor for users
Escalate user feedback and work with IT service provider teams for resolution
Identify opportunities for ITSM function improvement and expansion
Support a continuous service improvement culture
Stay uptodate with IT service management industry trends and best practices.

Requirements:

Possess a Bachelor's degree in Computer/Electrical Engineering, Computer Science, or related field
Preferably with 23 years of experience in customer success or user management in ITSM field
Broad functional knowledge of ServiceNow platform (Incident, Problem, Change, Asset, CMDB, Service Catalog, ITOM, SPM)
Experience with ITSM processes, tools, and solutions
Able to adopt a userfocused approach
Strong problemsolving skills
Collaborative and crossfunctional team player
Comfortable presenting to senior internal and external stakeholders
Excellent verbal, written communication and customer service skills
Industry certifications (e.g. ITIL, PMP, ServiceNow related certifications) are a plus.

Advertised: 12 Apr 2023

Applications close: 31 May 2023