- Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
- Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
- Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
- Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
- Ensure that a "RevPRO culture" is spread in the hotel, through regular liaison with operational and call centre teams.
- Manage rooming lists, corporate bookings, and crew blocks as required.
- Minimum of 3 years of relevant experience in the reservations sales
- Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
- Details Orientated
- External and internal environment understanding
- Ability to work effectively and contribute in a team
- Great communication, presentation and influencing skills
- Customer/Commercial focus
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Self-motivated and energetic
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Reservations Group Coordinator
1 week ago
NEW PARK PROPERTY PTE. LTD. SingaporeThe Reservations Group Coordinator is responsible for coordinating and managing group reservations and crews. He/she will ensure smooth operations and exceptional guest experiences by efficiently handling group bookings and coordinating with various departments within the hotel. ...
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Marriott International, Inc Singapore**Job Number** · **Job Category** Reservations · **Location** Singapore EDITION, 38 Cuscaden Road, Singapore, Singapore, Singapore · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Process all reservation requests, ...
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Reservation Coordinator
3 days ago
Rc Hotels (pte.) Ltd. Singapore Full timeHOTEL OVERVIEW · Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The ...
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Travel Officer
1 week ago
ANGLO-EASTERN SHIPMANAGEMENT (SINGAPORE) PTE LTD Singapore**Job Responsibility** · - To support in house travel helpdesk · - Co-ordinate flight arrangement for employee. Manage and coordinate all reworks, reschedule reservation and last minutes request · - Co-ordinate accommodations arrangement for travellers and guest. Manager and coor ...
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Butler
4 days ago
ST. REGIS HOTEL SINGAPORE SingaporeCoordinate with the front desk to arrange for VIP arrivals include room preparations, meeting guests at check-in, and escorting guests to their rooms. · Deliver food, beverages, and other requested items to guests in suites. Address any guest needs noted on the reservation by the ...
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Reservations Agent
6 days ago
UOL CLAYMORE INVESTMENT PTE. LTD. Singapore**Be part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.** · The **Reservations Agent **is responsible in coordinating, organizing and facilitating the success of group reservation services · Our Expectations: · - Print out No-Show and ...
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Sales Coordinator
1 week ago
RL SHAN PTE. LTD. Singapore**Responsibilities**: · - Support the Sales Team for room sales & reservations in a timely manner. · - Assist in creating new reservations in the PMS system, and prepare reservation confirmations for clients. · - Handles guests' inquiries/comments/complaints professionally. · - C ...
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Executive, Sales Management
2 days ago
ASCOTT INTERNATIONAL MANAGEMENT PTE LTD SingaporePreparation of proposals for clients, legal contracts, sales agreements and internal forms · - Assist to create Salesforce corporate profiles (if applicable) · - Create RMS corporate profiles, to tag reservations · - Preparing and ensure accuracy of details in Reservation Form (R ...
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Assistant Reservations Manager
1 week ago
VIVA VENTURES SO GROUP PTE. LTD. SingaporeFamiliar with hotel product knowledge and activities. · - Monitor the daily operations and efficient running of room reservations. · - Ensure accuracy of guest history and client profiles in Data Base · - Track and ensure accuracy of input of market codes according to company gui ...
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Assistant Reservations Manager
1 week ago
EL DEVELOPMENT (VENTURES) PTE. LTD. Singapore**Summary** · **Responsibilities**: · - Oversee all aspects of reservations, including managing bookings, cancellations, and modifications · - Manage a team of reservation agents and ensure that all guests receive exceptional service · - Develop and implement procedures for manag ...
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Travel Consultant
2 hours ago
96 TRAVEL & TOURS PTE. LTD. SingaporeHandle travel reservation (Eg. Tour packages / Cruise / Accommodation / Air Ticket etc.. ) and queries for customer timely · - Provide information, advice, plan itineraries, and make arrangements · - Provide recommendation for destination(s), modes of transportation, travel dates ...
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Welcome Host
23 hours ago
ARPANAM PTE. LTD. Singapore*** · Job Title: Welcome Host & Events Coordinator · **Occupation: Host (Food & Beverage Services)** · A front of the house role focused on the welcome experience for diners, managing reservations and communicating with customers online and offline and coordinating event requests ...
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Senior Reservations Assistant
3 days ago
Parkway Pantai SingaporeTake supervisory responsibility of the Reservation team in the day-to-day operations of the Reservation unit. Is responsible for all aspects of the patient bed reservations and for triaging patients at point of registration. Perform the role of Preceptor for junior Reservations p ...
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Reservations Supervisor
23 hours ago
THE OTHER ROOM PTE. LTD. SingaporeTSH and its subsidiaries and associated company (together, the" Sloshed Group") is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets coverin ...
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Maitre D
23 hours ago
I'WA INTERNATIONAL PTE. LTD. SingaporeGuest reception: The Maître d' is often the first point of contact for guests entering the restaurant. They warmly greet and welcome patrons, escort them to their tables, and ensure they feel comfortable and valued throughout their dining experience. · Reservation management: The ...
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Office-based Reservation Agent
23 hours ago
NEXTBEAT SINGAPORE PTE. LTD. Singapore**Job Descriptions** · Position Overview: · **Key Responsibilities** · 1)Reservations Management: · - Ensure accurate and up-to-date reservation records. · - Work closely with the restaurant team to optimize seating and table allocation. · 2)Event Inquiries: · - Respond to inquir ...
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Pr Executive
1 week ago
ICHIZUKE PTE. LTD. SingaporeTo work closely with operations to assist outlet in providing an excellent experience for guests. · **ROLE RESPONSIBILITIES** · - Develop and maintain client database · - Ambassador to the outlet and welcome guests · - Attend to guests' complaints and queries in an efficient and ...
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Business Operations Manager, External Fund
1 week ago
MAS Monetary Authority of Singapore Singapore"[What the role is]" · The Monetary Authority of Singapore (MAS) is Singapore's central bank and integrated financial regulator. · As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance ...
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Outbound Operations
3 days ago
TRAVEL STAR PTE. LTD. SingaporeManage regular travel company daily operations · - Arrange tour transportation, accommodation · - Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support · - Responsible for handling in bound calls in a profession ...
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Assistant Reservations Manager
2 hours ago
AccorHotel Singapore**Company Description** · "Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so th ...
Reservation Coordinator - Singapore - RC HOTELS (PTE.) LTD.
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Description
Roles & ResponsibilitiesHOTEL OVERVIEW
Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Reservation Coordinator, Reservations
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Qualifications:
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
Tell employers what skills you haveInfluencing Skills
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