Application Service Improvement Manager - Singapore - ACCLIVIS TECHNOLOGIES AND SOLUTIONS PTE. LTD.

ACCLIVIS TECHNOLOGIES AND SOLUTIONS PTE. LTD.
ACCLIVIS TECHNOLOGIES AND SOLUTIONS PTE. LTD.
Verified Company
Singapore

2 weeks ago

Wei Jie

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Wei Jie

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Description
Understanding of the IT infra and handled infra projects as Service Delivery Manager in past.

  • Knowledge of Server & Network management
  • Understands foundational concepts and able to navigate the relationships between ITSM Processes, IT Service Management Process requirements, and business/IT management needs that are moderate in nature which may span multiple ITSM Processes.
  • Supports Management and contributes in ITSM process definition, reengineering, improvement, and gap analysis of current/tobe processes. Interacts with key stakeholders and assisting to generate the required outputs from ITSM process perspective to the level required for the subsequent stages of the engagement improvement.
  • Creating, developing, and improving required documentation such as process flow diagrams, process detailed documentations, roles/responsibilities, presentations, gap analysis reports etc.
  • Knowledge and experience in ServiceNow Modules. Rapidly prototype new solutions that leverage ServiceNow modules ITSM, CSM, Asset, SLM/SLA, Service Catalogue, Service Portal, Knowledge, Discovery, Performance Analytics, Service Mapping, Event Management Integration, Mobile UI, Chat/Connect.
  • Experience with ServiceNow development/ customization/enhancements.
  • Third Party Management/Integration with other ITSM tools & 3rd Party tools.
  • ITIL Expert Preferred
  • Excellent Problemsolving and analytical skills.
  • Excellent interpersonal & Team Management skills
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