Senior Office Tower Concierge - Singapore - PERSOLKELLY SINGAPORE PTE. LTD.

Description

Job Responsibilities:

• Maintain high service standards for tenants, visitors, and shoppers.
• Mentor new Concierge members, aligning them with property responsibilities.
• Provide training aligned with Customer Service Standards, overseeing grooming.
• Supervise daily tower operations, optimizing team roles for customer satisfaction.
• Manage tower events, ensuring seamless service delivery.
• Contribute to workflow and SOP enhancement, proposing tenant engagement strategies.
• Collaborate to elevate overall service experience.
• Provide on-the-job training for new Concierge personnel.
• Conduct grooming and service skills sessions, updating materials regularly.
• Refresh team on standard operating procedures.
• Restock stationery, groceries, and umbrellas.
• Prepare and submit operational reports.
• Assist in managing annual and medical leave applications.

Job Requirement:

• Previous experience in a concierge, customer service, or administrative role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using office software and building management systems.
• Ability to work independently and as part of a team.
• Capable of thriving in high-pressure, fast-paced environments.
• Mandarin speaker is required due to demographic demand

Interested candidates may apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd
• RCB No E
EA License No. 01C4394
• EA Registration No. R Tay Khai Ven)

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