Client service representative - Singapur, Singapore - Adomita Technologies

Description

Adomita is a leading provider of innovative business solutions that harness advanced analytics and big data technologies to drive high-impact outcomes. With our extensive expertise, we have a proven track record of delivering tailored solutions in various industries, including manufacturing, financial services, telecommunications, and government sectors. Our solutions are designed to meet the specific needs of our clients by integrating top-notch data and leveraging the best products available in the market.

Our AI and ML embedded solutions provide cutting-edge technologies seamlessly integrated into diverse applications, enabling businesses to unlock the full potential of intelligent automation. We empower organizations to harness the power of AI and ML by providing expert consultation, custom solution development, data engineering, model training, deployment, and ongoing support. Our expertise ensures seamless integration of AI/ML systems into existing infrastructure.

The Role

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the IT Services industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You should be a native Mandarin or Chinese Speaker
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a self-starter and demonstrate a high level of resilience

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Leadership Role
• Attractive Salary & Benefits