- Support Relationship Managers by assuming responsibility of the operational functions in customer service
- Achieve a high service standard by ensuring efficient and quality service to customers
- Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group Standards and local regulations
- Providing administrative support to the Premier Relationship Managers
- Improve customer experience by highlighting the needs and existing deficiencies of customers
- Provide administrative and logistic support Requirements
- Degree holder with relevant experience in a retail banking environment
- Strong banking and product knowledge will be an added advantage
- A team player who is self-motivated and customer service oriented
- Possess excellent interpersonal and communication skills
Head of Customer Success - Singapur, Singapore - HSBC
Description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Premier Service Manager.
Principal Responsibilities
To be considered for this role, the relevant rights to work in Singapore is required.