Front Office Executive - Singapore - ASCOTT INTERNATIONAL MANAGEMENT PTE LTD

ASCOTT INTERNATIONAL MANAGEMENT PTE LTD

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents' satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

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Responsibilities

You will

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Assist residents with checkin and checkout procedures
Ensure all residents are attended to at the Front Desk
Issue apartment access key cards
Attend to and anticipate all residents' queries and needs
Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
Manage residents' accounts, information and apartment availability in the system
Perform simple bookkeeping
Make and confirm reservations
Assist with the onboarding process for new employees
Handle and record resident feedback and complaints, referring them to supervisors and managers
Receive and convey messages to residents promptly
Handle the safekeeping of cash and residents' valuables and belongings
Perform related tasks as assigned