Customer Care Associate - Singapore - GMP Technologies

Description

• Our Client is a Start-up Firm, in Transportation/Freight Forwarding & Logistics industry.
• 3-6 Months' Contract, with possibility for renwal/conversion.

Responsibilities:

• Handle Local and Regional Key Accounts.
• Process and support customer's orders/enquiries timely and accurately.
• Respond and follow up with business queries.
• Prepare and submit quotations and rate proposals to customers using CRM/Sales System.
• Liaison with multiple parties including customers, carriers, hauliers, overseas agents for freight handling & or other matters, to consistently meet customers' requirements.
• Support on the Follow up with collection of receivables from customers.
• Prepare timely and accurate pricing and information including taking necessary corrective actions to maximize customer satisfaction.
• Maintain database of customers and product pricing.
• Prepare and update individual Customer Reports.
• Establish SOPs for new customers when required.
• Ensure compliance with customer's Standard Operating Procedure.
• Support other sales related initiatives when required.
• Ensure that all jobs are monitored, costs, selling figures are accurately & timely updated.
• Communicate discrepancies/issues to Supervisor & Manager when necessary.

Requirements:

• Degree in Logistics, Business or related discipline.
• Minimum 3-5 years of relevant experience, from Global Freight Forwarding or Logistics company.
• Proficient in MS Office applications.
• Well versed in local compliance and Export/Import regulations.
• Self-discipline, initiative, responsible and independent.
• A good team player with good interpersonal and communication skills.
• Meticulous to details.
• Excellent problem-solving skills, with proven track record of managing customers.
• Ability to work in a diverse environment and cultures.

Other Information:

• Working Location: West.
• Working Hours: Mondays to Fridays, 8.30am to 5.30pm.
• Critical: Due to the organization's affirmed support and commitment to developing a Singaporean core, this role is only available to Singaporeans.

To apply, please visit and search for Job Reference: 19927.
To learn more about this opportunity, please contact Novita Tan at [HIDDEN TEXT]
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Novita Tan | Registration No: R1220374