Senior Executive, Customer Experience - Anson - confidential

    confidential
    confidential Anson

    1 week ago

    Full time
    Description

    Description

    • Salary up to $5,000 with Bonus
    • Location at Ubi
    • Customer Service experience is a MUST

    Responsibilities

    • Build and maintain long-term relationships with leasing clients, serving as the primary point of contact for all service needs.
    • Proactively assess customer satisfaction, address concerns, and implement solutions to enhance service experiences.
    • Ensure seamless service delivery, including timely vehicle maintenance and adherence to customer service standards tailored to the leasing business.
    • Conduct surveys and present findings to guide service enhancement strategies.
    • Lead initiatives like loyalty programs, appreciation events, and customer engagement programs to foster client loyalty and community building.
    • Provide training and coaching to staff on customer service standards, effective communication, and problem-solving techniques.

    Skills and Qualifications

    • At least Diploma in Business related field
    • Minimum 3 years of experience in customer service or customer relationship management

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