Senior Account Manager/account Manager - Singapore - VITAL

VITAL

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

What the role is

The Account Manager fosters strong partnership and collaboration between VITAL and its partners to deliver on partnership outcomes.

What you will be working on

Serves as the single point of contact for the client agencies and acts as an escalation point on agency issues and feedback
Proactively engage agencies to develop sound understanding of agency's corporate services needs and explore collaboration opportunities
Partner agencies and internal operations units to ensure that the agency' needs are met and concerns of operations units are addressed/mitigated.
Project VITAL's role as a central agency for transformation and delivery of corporate shared services to Singapore government
Project VITAL positively through regular updates of VITAL's developments and initiatives
Articulate VITAL's Accountability Statement framing VITAL's relationship with agencies, our roles and responsibilities as the Central Agency for Corporate Shared Services and commitment to deliver high quality services with good corporate accountability
Ensures that the Schedule detailing the services subscribed and related service performance targets, key performance indicators, roles and responsibilities are updated
Oversee and manage the endtoend onboarding of new businesses
Communicate service fees and resolve any disputes in fees in collaboration with agencies, VITAL's Corporate Finance and operations units
Lead agency meetings, prepare meeting materials and followup on matters arising till closure
Analyse and prepare reports on service performance
Lead and drive agency engagement efforts and programmes to promote and strengthen service culture
Members of QSM team to handle and escalate high signature complaints and responses

What we are looking for

A minimum of 35 years working experience with at least 2 years of customer service or account managementrelated experience.
Strong belief and commitment in pursuing outcomes that are beneficial to the wholeofgovernment, clients' mission and VITAL's vision.
Strong skillsets in account management and relationship management.
Strong analytical, organisation, solutioning and planning skills.
Strong interpersonal skills. Good oral/presentation and written communications skills.
Able to work independently and thrive in a dynamic environment
Serviceoriented attitude and able to work effectively in a team.
Prior experience in shared services centre, engagements and partnerships roles are desirable