Area Manager - Singapore - IUIGA TECHNOLOGIES PTE. LTD.

Description

Roles & Responsibilities


Operational:

• Oversee and ensure the smooth operation of the assigned outlets
• Lead a team of retail staff in achieving sales targets and overall performance of outlets
• Overall accountable to an area or portfolio assigned including P&L, fulfillment of targets and policies of the company
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows
• Monitor sales and provide routine/monthly sales reports with recommendations for business reviews with management
• Ensure proper cost control on all expenses according to budget and provide suggestions on cost saving
• Review and provide feedback to Outlet Managers and the team with relations to job assignments according to operational needs in order to achieve and maximize work efficiency
• Cooperate with various supporting departments to ensure smooth daily workflow

Service and Quality:

• Maintain and improve established quality and service standards
• Uphold the retail standards across all outlets by conducting regular store visit
• Develop subordinates by providing ongoing feedback for operational improvement and establishing performance expectations
• Direct and manage outlets according to the company SOPs and regulatory requirements
• Conduct investigations & prepare reports for all incidents happened at outlet and put up recommendations
• Ability to respond to the customer or team members comments and feedback professionally
• Manage staff performance and disciplinary issues
• Resolve customers' complaints and operational issues

Administrative:

• Strategically plan and review weekly manpower schedules to achieve optimal operational standards and control manpower costs effectively
• Effectively communicate company policies and procedures to staff
• Prepare and timely submission of reports to Operations Manager and relative supporting departments
• Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance
• Handle disciplinary issues, grievances, disputes and work tension among the team Perform other tasks or duties assigned by the Operations Manager

Requirements:

• At least 3-4 years of supervisory experience in relative industries: Retail sector
• Positive working attitude with good teamwork spirit
• Possess leadership skills with ability to guide and coach a group of Outlet Managers
• Responsible and ability to maintain quality of work
• Good interpersonal and communication skills
• Strong adaptability to a fast-pace working environment
• Computer literacy (Microsoft Word, Excel and etc)
• Knowledge of POS systems

Tell employers what skills you have

Coaching
Retail
Leadership
Microsoft Excel
retail sector
Inventory
Retail Sales
Administration
retail stores
Adaptability
Compliance
Communication Skills
Excel
Microsoft Word
Regulatory Requirements
Customer Service
Audit
Cost Control
Computer Literacy