Jobs

    operations process analyst - Singapore - Rma Contracts Pte. Ltd.

    Rma Contracts Pte. Ltd.
    Rma Contracts Pte. Ltd. Singapore

    6 days ago

    Default job background
    Full time
    Description

    Job description

    Helport AI is a leading provider of AI-powered tools for contact centers, revolutionizing customer service operations. Our mission is to elevate agent performance, enhance supervision, and promote optimal customer service experiences.

    Role Description

    This is a full-time on-site role for an Operations Specialist - Mandarin/English Bilingual. The Operations Specialist will be responsible for configuring software data, analyzing these data and providing insights, communicating effectively with team members and clients, managing operations and projects, and supporting sales activities.

    Qualifications

    Analytical Skills, Operations Management, and Project Management

    Excellent communication skills in both Mandarin and English

    Experience in sales or customer service

    Ability to multitask and prioritize tasks effectively

    Strong problem-solving and decision-making abilities

    Attention to detail and strong organizational skills

    Knowledge of contact center operations and technology is a plus



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