Partner Operations Executive, Apac - Singapore - Go City Holdings Ltd

Description

About us
Go City is transforming the way people see and experience the world's greatest destinations.

We give our customers total flexibility to choose the experiences, tours and activities they want to visit at incredible savings.

Backed by highly successful Private Equity firm Exponent and headquartered in Soho, London with a team of over 190 the business is highly profitable with over 3 million+ customers globally.

We have ambitious plans to leverage these capabilities to drive the business' continued growth.

With a heavy investment in technology and multiple other teams this year Go City are excited for like-minded, problem-solving individuals to join their transformation and make their mark on our future.

About the role

Partner Operations Executive, APAC

Full time

Permanent

Singapore based (Hybrid)

Reports to Snr Customer & Partner Experience Manager, APAC

What are we up to?

At Go City we strive to make things 'always easy', and you will have a hand to play in ensuring that a great experience is being delivered to our attraction partners.

You will work closely with existing attraction partners in addition to managing a range of key internal processes to on-board new attraction partners.

We are on the lookout for a motivated individual who has a hands-on mentality and thrives in a fast-paced environment.

What you'll be doing:

• Work closely with the Manager to implement strategies aimed at maximising partner satisfaction and optimizing business partnerships.
• Provide exceptional service support to partners, responding to inquiries and addressing concerns in a timely manner.
• Conduct product demonstrations and assist in smooth onboarding of new attraction partners with partner systems training for operations and finance teams
• Work closely with Regional Directors/ Destination Managers to analyse and monitor attraction partner performance plus identify and rectify gaps to ensure topnotch partner experience journey.
• Compile and analyse partner feedback to make informed decisions regarding product offerings and customer experience.
• Assist Regional Directors/ Destination Managers in launch of new GotoMarket city rollout preparations
• Work on JIRA tickets created by Commercial team to set up new vendors across various company systems and make the necessary content updates
• Review and update attraction pages for customers and training materials for attraction partners to ensure up to date relevancy in content information.
• Assist Trade Partners with partner operations support (e.g. pass check, login access) and new partner training.
• Work alongside APAC Customer Support team and Customer Care Executive to ensure that all enquiries are responded to efficiently and accurately.
• Take ownership of customer satisfaction through NPS surveys, and work with RDs/DMs to optimize the customer experience journey.
• Other tasks as delegated by Management within scope of role and responsibilities.
• We support a culture where Health and Safety, Wellbeing and Personal Data at work are important. We are all adults, which means we expect the same in return. Each of us plays our part looking out for ourselves, each other, our Partners, and our customers every day.
• Commitment to live and breathe our Company values in the delivery of your role and responsibilities.

As you can see, this role covers a wide range of responsibilities, but we know that our People are more than just their job description.

We are a team here at Go City which means there will be plenty of opportunities to stretch your thinking, expand your knowledge and make a contribution to the wider business not reflected here.

Requirements:


What will you have / Who are you?

• You gained 3+ years' relevant experience in an operational/account management role
• You have earned mínimally a Diploma, preferably within Travel/Tourism & Hospitality
• You have experience with Microsoft Excel, Salesforce and JIRA.
• You possess excellent communication skills in both English and either Chinese or Korean to target overseas partners
• You have a strong sense of urgency and time management skills to address operational issues and coordinate with relevant teams
• You have strong project management skills coupled with critical thinking and problemsolving skills
• You are highly organised, confident, selfmotivated and persistent with an eye for detail
• You have a positive attitude with an energetic approach
• You are highly curious and happy to question the status quo
• Your passion around the travel space is a plus

Benefits

The all-important perks:

• Competitive market rate salary
• Annual discretionary bonus scheme
• Medical Insurance (Outpatient, Hospitalization and Dental)
• Ability to buy 5 additional days holiday each year
• Floating bank holiday(s)
• Flexible and Hybrid working
• Enhanced Parental Leave
• Dedicated time for personal professional development each month
• Personal Learning B