Management Trainee - Singapore - COFFEE CLUB PTE LTD

COFFEE CLUB PTE LTD

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Quality Products And Superior Customer Service

Provide quality and fresh products as per Standard Operating Procedures. (SOP)
Prepare products according to Standard Operating Procedures. (SOP)
Present menu, promote café's specials, take & serve orders
Attend and respond to guests needs promptly, pleasantly & professionally. Check regularly for additional orders or requests.
Prepare various drinks/beverages according to Company SOP without supervision
Upsell seasonal offers or encourage guests to place additional orders.
Resolve customer's complaints and conduct service recovery. Submit incident report.
Authorised to do service recovery by giving discounts or complimentary cakes or drinks when necessary.

Clean & Comfortable Environment

Promptly remove cutleries and dishes when guests have finished the course.
Clear & wipe table, adjust chairs, reset table. To perform general housekeeping and cleaning duties to ensure cleanliness at all time.

Daily Operational tasks

Conduct appropriate briefing to team on current promotions and target of the day.
Ensure all preparation and service sequence in accordance to SOP.
Handle daily incoming stock and perform checks to ensure no discrepancy.
Check daily stocks level and ordering.
Responsible for interstore stocks transfer.
Handle and update stock inventory on a daily basis.
Responsible for month end stock count.
Handle repair and maintenance report and coordinate with relevant support centre team member on any maintenance issues.
Ensure product display are up to expectations and standards.
Handling general paperwork which include petty cash claim, parttime payroll, overtime claims and sales reports.
Authorised to issue warning letters to team members for diciplinary issues.
Propose promotion for staffs' career progression.
Overall responsible in achieving the monthly sales target set for the store
Set Parlevel for store.
Plan weekly roster based on labour matrix.
Provide suggestions for LSM and to increase store revenue.

Supervision & Training of staff

Manage staff and provide them with relevant information and feedback.
Train new team members (CSA, Supervisor, Shift Manager & Assistant Store Manager) according to Standard Operating Procedures (SOP).
Assign daily duties to team members.
Authorised to arrange relief staff to other stores should the need arise.
Conduct annual appraisal for store team members.

P&L Accountabiltiy

Responsible in meeting the daily sales target through upselling.
Play a part in minimizing expenses such as utilities, printing & usage of stationery, repair and maintenance.
Responsible in reducing food and drinks wastage by repeating orders and through proper handling.
Responsible for direct costs. To ensure that they placed the orders correctly and according to par level.
Responsible for salaries and related expenses by planning team members' roster effectively to reduce labour costs.
Monitor team member's transport expenses.
Manage and control petty cash expenses.

Any other duties and responsibilities as assigned by Management.

Management Trainee