Account Servicing Officer - Singapore - TANGSPAC CONSULTING PTE LTD
Description
Perform technical verification checks on customers income documents and Process customer's credit cards and unsecured loans account creation or maintenance in Bank's operating systems- Toggle between different systems to perform preprocessing and data entries into various
- Lead/Participate the team in providing ideas/initiatives in digitization and automation improvement
- Identify operational risks and implement measures to address / mitigate the risk
- Establish and maintain effective relationship and partnership with key stakeholders
- Ensure all requests are processed within specified Service standard, timely and accurately
- Handle operational issues and provide escalation to management team
- Review & update system reports on daily, weekly and monthly basis
- Challenge status quo and execute changes in an effective manner
- Data driven and adopt structure approach/framework to use data and perform analysis requirement
- Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
- Work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide datadriven insights
- Work closely with CBG business and support stakeholders to reengineer and eliminate existing process frictions in realizing joyful employee and customer journeys
Requirements:
- Meticulous individual with an eye for details
- Demonstrates good communication and presentation skills
- Proficient in Microsoft office especially Microsoft Power Point, Excel and Qlikview
- Strong analytical skills, highly numerate and proactive
- Ability to manipulate and handle large datasets
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