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- Deploy, deliver, and embed training programs ranging from product and category knowledge, artistry skills, client service, and selling skills training to new hire orientation
- Design and develop workshops to support new launches for in-house brand
- Ensures Sephora DNA and The Sephora Experience live in all training initiatives
- Upkeep and adopt changes to the training program and course materials
- Ensure the training needs are met and in line with business plan and strategy
- Develop Sephoras artistry career pathways in line with business priorities
- Stay abreast of external past, current, and future artistry trends, along with internal product and category training.
- Support and follow up classroom training and conduct regular skill assessments to determine training effectiveness ensuring learning outcomes have been successfully embedded
- Identify measures to improve training efficiencies in the classroom and store environment
- Support, coach, and develop Sephora Collection Team Captains and Specialist roles to achieve business priorities.
- Administer and maintain Sephoras Learning Management System
- Plan and coordinate Sephora offsite training and workshops
- Plan and communicate training schedule
- Liaise with the Retail team and brand partners on the training schedule
- Build and maintain successful relationships with the Retail team
- Administer training, reports, records and claims
- Bachelor's degree in Human Resources, Business, Education, or a related field
- At least 2 years of experience within the training function, with Retail Beauty exposure, preferably in skin care and beauty
- Knowledge of instructional design principles and adult learning theories
- Able to adapt training methods to various learning styles and preferences
- Proficiency in Microsoft Suite
- Basic knowledge of learning management systems (LMS) and other training technologies
- Ability to analyse training evaluation metrics for continuous improvement
- Team player who can collaborate with the team and can work with minimal supervision
- Detail-oriented, well-organised, solution-focused
- Excellent communication skills, both verbal and written
- Strong interpersonal skills to effectively collaborate with different stakeholders
- Ability to adapt to ever-changing retail landscape and adjust programs respectively
Executive, Training - Singapur, Singapore - Sephora
Description
Duties and Responsibilities:
Training and Artistry
Training Administrative, Coordinating & Organizing
Skills and Competencies
Core Competency
Technical Competency
Preferred Characteristics
Job Segment: Learning, Training, Human Resources, Operations