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    Director, Transaction Banking Regional Implementation Manager - Singapur, Singapore - SMBC Group

    SMBC Group
    SMBC Group Singapur, Singapore

    2 days ago

    Default job background
    Description

    Responsibilities

    Pre-Implementation:

  • Support RFP preparation - i.e. custom project plans, self-bios, addressing of technical or system integration related queries.
  • Sales support - Join TB Sales and Relationship manager for key sales presentations on large pitches and provide input on areas related to technical solution, implementation processes, requirements, documentations, and timelines.
  • Share best practices - Consult with relevant stakeholders to gather existing best practices for the client.
  • Expert opinion - Provide expert opinion and insight to Sales and Product Managers and best paths of execution.

    • Implementation:

  • Project Management - Overall responsibility for the project management and success execution of each client implementation. The range of projects varies from standard to highly complex/customized cash management and trade finance solutions.
  • Deliver the agreed solutions – Be the single point of contact for client, work closely with Customer users, Customer IT vendors, internal partners such as TB Sales, RMs, HQ support team, In-country teams, IT department, Legal, Products and other relevant stakeholders to deliver the agreed solutions.
  • Ensure customer satisfaction - Ensure solution delivered meeting customer's business objectives and requirements.
  • Develop and Deepen Client Relationships – Engage with clients on a regular basis during project execution, provide training to clients, drive utilization and customers' satisfaction and collect client's voices during the regular engagements, deepen the relationships with clients.
  • Collect feedbacks - Proactively collect feedbacks during implementation and share market information, business opportunities and necessary enhancement that will be helpful to TB Sales, Products and Coverage in addressing market place and/or client needs and requirements.

    • Leadership & Supporting

  • Improve client experiences - Drive implementation acceleration-to reengineer processes to improve turnaround times for implementation dependencies and hence improve client's overall experiences with the bank.
  • Support new strategies – Be open minded and support the new initiatives and ideas from bank and department and contribute as much as possible.
  • Branch support - Provide necessary supports and guidance to in-country implementation teams in Asia.
  • Level 2 Client support - Provide level-2 client support to those regional clients with complex solutions delivered.

    • Others

  • Compliance - Adhere to all relevant policies, frameworks, and controls.
  • Report risk in a timely manner - Escalate/Report risk issue(s), if any, on a timely basis to Team Lead or head of department.
  • Advise and support junior team members.
  • Support team lead on ad-hoc tasks.

    • Job Requirements

  • Degree in Banking & Finance / Business / Economics /Computer Science or related is preferred.
  • Minimum 7 years' working experience in implementation or project management, preferably in the areas of cash management or trade finance.
  • Knowledge of ERP(SAP, Oracle) functions and Coding, Coding Practices and Middleware interfaces.
  • Expertise as API Subject matter expert with knowledge industry standards such as JSON, ISOXML, RESTful Web Services
  • Knowledge in industrial banking system and format.
  • Strong transaction banking product knowledge in one or more product areas (cash management, liquidity management, trade finance, supplier chain finance, etc) with a strong track record of implementation experience.
  • Good understanding the various types of connectivity and security protocol, SWIFTNET knowledge will be advantage
  • Demonstrated ability to perform within a matrix organization and regional multi-country franchise.
  • Strong team player with good communication and interpersonal skills
  • Ability to operate in a multi-tasking environment, meet deadlines, and work with a wide range of sensitive and confidential issues.
  • Ability to take initiative, work independently and to accomplish tasks with minimum supervision.
  • Strong strategic mindset with proven analytical skills.
  • Certification in project management and Cert ICM is an advantage.
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