Business Banking Commercial Service Centre - Singapore - OCBC Bank

OCBC Bank

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Business Banking Commercial Service Centre - Digital Specialist
-
(230000A0
)
You will be managing customer's digital experience to achieve customer satisfaction and frictionless experience on our digital channels.

Responsibilities:

Do predictive studies to anticipate customer's enquiry then reach out to customer proactively
Represent voice of customer during digital product design to ensure ease of adoption
Support digital product launches by training the team to equip them with essential knowledge
Manage ongoing post launch collaboration with product manager and business units
Perform investigation, liaise with business partners (IT, product manager, and others) for technical issue from our digital offerings (OCBC Velocity, OneCollect, etc) and resolve issue with customer timely to achieve customer satisfaction
Assist with inbound calls

Qualifications

Requirements:

Minimum 3 years' experience in the customer service, preferably with strong knowledge on corporate banking products and related processes
Excellent communication and writing skill with the ability to connect with people and manage ongoing relationships for positive outcomes
Ability to analyse and solve problems
Ability to work within tight timeline

Primary Location:
Singapore

Job:
Digital

Organization:
Global Wholesale Banking Division

Schedule:
Permanent

Job Posting: 14-Feb-2023, 7:59:11 PM