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- Responsible for gathering business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
- Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
- Plan, design, install, test & implement systems in accordance to specifications& service level. Where relevant, perform the necessary system programming& configuration.
- Manage systems changes through established change request process &provide status reports to the relevant parties.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
- Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery pla
Infra Engr, Infra Hybrid IT - Singapur, Singapore - NCS
Description
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