Client Development Manager - Singapore - LVMH WATCH & JEWELLERY SINGAPORE PTE LTD
1 week ago
Description
TAG Heuer:
Client Development Manager
The Client Development Manager plays a crucial role in driving sales within TAG Heuer Communities by maximizing sales opportunities through intensified clientelling efforts and events participation.
The role will undertake key responsibility of providing an annual plan to grow database and client experience journey in line with annual business target in the region (Singapore & Malaysia).
Reporting to the Retail Manager, the role will:
1. Grow and develop new Clients through activation of TAG Heuer Communities (Porsche, Golf, Connected)**- Maximize sales opportunities through intensified clienteling efforts and events participation
- Optimize all customer engagement opportunities relating to key business initiatives
- Consistently, accurately and appropriately capture all customer data and all actions taken in support of building and developing lasting client relationships
- Work on CRM program for our top TAG Heuer Registered customers
- Develop and implement inboutique programs to stimulate CDC awareness and drive sales team's performance Monthly birthday gifting proposal for VIC
- Leverage customer reports to understand customer demographics, purchasing trends and patterns to develop effective sales strategies within every segment
- Develop a strong knowledge of Horology and Watch Business in the Region
- Maximize the resources, e.g. selling event opportunities, to achieve sales goals
2. Customer Development and Prospecting**- Assess local market opportunities to implement effective strategy to prospect right networks to cultivate new clients with marketing team
- Identify VIP customers of other watch brands, create strategies to outreach to such individuals and execute outreach
- Understand and know your assigned portfolio client list, delicately execute client discovery depending on client relationship, share during team meeting plans for execution
- Provide weekly/monthly Sales Force report on outreach contacts made to date.
- Collect Market and competitor insights to share with Management and Store leaders
3. Service Excellence & Customer Focus**- Consistently provide exceptional customer service and experience in all customer interactions, in-store and outside the store
- Provide support to resolve customer complaints and special situations as they arise, instore and outside the store
- Demonstrates professionalism and champion's customer focus as Brand representative in Singapore & Malaysia.
CRM Asia Pacific, Training and Marketing
4. Customer Relation Management**:
- Sales Force Data and system platform management by ensuring accuracy
- Develop country specific CRM program under the guidance of Retail Manager
- Perform Customer Information Management (CIM) tasks by working closely with store teams and HQ.
- Work closely with Store Management to drive CRM programs and tools and ensure effective deployment to drive sales, recruitment and retention. Clienteling App, Retail Simplified.
- Develop country specific CRM programs under the guidance of Retail Manager. Provide training as needed as well as communication support on CRM/Sales Force topics to Store team
Qualification, Experience and Skills Required:
- Minimally 6 years of relevant experience, preferably in the luxury retail industry
- Excellent communication and presentation skills with strong interpersonal skills
- Selfmotivated, energetic, proactive and resultoriented
- Great project management and organization skills
- Able to multitask and comfortable to work in an agile environment
- Proficient in Microsoft Office Suite (Excel, PowerPoint and Word) and working knowledge of Salesforce is an added advantage
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