Service Desk Coordinator - Clementi, Singapore - Singapore Institute of Management

Singapore Institute of Management

Verified Company

Clementi, Singapore

1 week ago

Posted by:

Wei Jie

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Description

Ensure that operations are carried out smoothly for the SIM Service Desk, Centralised Control System (CCS) and Classroom Recording Systems to provide quality and efficient support

Provide first call resolution to users and render efficient support and quality service
To ensure assistance for stakeholders (staff, students and lecturers) is within the expected SLA and to ensure the smooth operations for academic lessons, events and campus activities.
Perform first level troubleshooting, if applicable. If not, escalates the case to the respective technicians for their necessary actions.
Visually monitor the systems, utilizing these systems to maintain an effective and efficient way to provide classroom support
Drive continuous enhancement of Service Desk's First Call capability with the objective of improving customers' experience with timely and efficient issues resolutions

Requirements:

Late Shift Staff (3.30pm to 11.00pm) and required to work on Saturday (7.30am to 12.30pm or 1.00pm to 6.00pm)
Monthly Shift allowance to be paid on top of salary
Reimbursement for transportation home after 10.30pm
Diploma Holders, preferably in a related field (eg. IT)
Working experience in Service Desk environment
AV/IT/M&E knowledge
Well versed in Microsoft Office
At least 3 years of work experience