Attractions Operations Executive - Singapore - Kulnari Enterprises Pte Ltd

Description

Kulnari Mystery Golf is a new attraction in Singapore that combines both minigolf and a touch of mystery. Guests are transported to1920's Boat Quay, in Singapore, to investigate a mysterious occurrence at the Kulnari Trading Company building.

Combining mystery elements and minigolf gameplay, and blending historical fact with storytelling flights of fancy, Kulnari Mystery Golf will transport you to an era long gone - for a multi-sensory experience:
In this role, you will be have dual functional role:
Admissions and ticketing
Membership engagement and retention strategies.
You are interested in social media and have a creative streak.
Understanding of the following platforms - Tik Tok, Instagram etc.
Ability to develop and adapt communication tool layouts for both digital and print

We are looking for a service oriented individual with great interpersonal and communication skills who can handle queries from visitors on admissions, ticketing, membership policies and procedures.

You will also need to identify with your team to identify guest service needs.

Must be prepared to work shifts including weekends, evenings and even on public holidays. You must be prepared to be on your feet.

We are looking for someone who is interested in building their career and eventually moving into more of a leadership position.

Tasks

• Assist in analysing data to understand customer behaviours.
• Conduct investigations of incidents.
• Deploy operations crew personnel to direct crowd flows through the attraction sites.
• Develop crowd control measures.
• Direct operations crew to regulate queue times in accordance with queue management methods.
• Ensure operations teams comply with business continuity plans.
• Execute emergency response procedures.
• Gather feedback from internal stakeholders.
• Gather visitor feedback.
• Implement customer service procedures.
• Implement health, safety and emergency response and risk assessment procedures.
• Manage admissions and ticketing, membership, guest services and operations crew activities.
• Prepare incident reports.
• Recommend improvements on communicating safety rules to attractions guests.
• Resolve escalated service issues.

Salary will commensurate with experience.


Job Types:
Full-time, Permanent, Fresh graduate


Salary:
$2, $2,800.00 per month


Benefits:

• Professional development

Schedule:

• Day shift
• Late shift

Supplemental pay types:

• Performance bonus