Systems Support Specialist - Singapore - ESET

    ESET
    ESET Singapore

    8 hours ago

    Description
    Summary

    In APAC, our fast-growing, multicultural team spans Singapore, India, and Australia—working together across time zones to support customers and colleagues with resilience, integrity, and innovation.

    We are now looking for a Systems Support Specialist to join our APAC team. This role is perfect for someone who enjoys solving problems, supporting internal users, and working with business systems (including CRM/Salesforce).

    Job Description

    What You Will Do

    As our Systems Support Specialist, you will be the first point of contact for internal colleagues across APAC. Your responsibilities include:

    Daily Support & User Engagement
    • Provide first-line and second-line support for business systems through tickets, walk-ups, and virtual channels
    • Communicate with end-users to clarify incidents and requests, ensuring timely and accurate resolution
    • Investigate, troubleshoot, and resolve system incidents and user queries

    CRM & Systems Operations
    • Support CRM administration (Salesforce experience is a plus)
    • Assist in reviewing, testing, and validating new or modified business systems
    • Develop test data, evaluate results, and provide structured feedback

    Documentation & Process Improvement
    • Create, maintain, and distribute user manuals, guides, and support documentation
    • Maintain and enhance system support processes and knowledge bases
    • Monitor and report on incident trends to help improve service quality

    What We're Looking For

    Education & Experience
    • Bachelor's degree in Information Systems or a related field
    • 2 years of experience in application support or business systems support
    • Experience with Salesforce or CRM platforms is advantageous

    Skills & Competencies
    • Strong analytical thinking and a structured, process-oriented mindset
    • Excellent communication skills, able to work effectively with both technical teams and business stakeholders
    • Strong time management and ability to prioritize in a multi-country environment
    • Fluent in business English
    • Comfortable working in cross-functional, multicultural teams
    • Reliable, detail-oriented, proactive, and willing to learn



    At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation.

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