Guest Services Agent - Singapore - PRIMESTAFF MANAGEMENT SERVICES PTE LTD

Description

Job Summary:

We are seeking a dedicated and customer-oriented Concierge to join our client's team. The ideal candidate will provide exceptional service to residents and visitors, ensuring a welcoming and efficient experience. This role requires a mature and proactive attitude, excellent communication skills, and the ability to handle various tasks with a focus on delivering high-quality service.

Key Responsibilities:

Greet and assist residents and visitors with a friendly and professional demeanour.

Manage the reception area, including handling phone calls and coordinating appointments.

Escort visitors and assist with the receipt of deliveries, parcels, and food orders.

Ensure the security and safety of the property by adhering to site protocols and Concierge SOPs.

Maintain a well-groomed appearance and uphold the property's standards of excellence.

Communicate effectively with residents and visitors, including conversing in Mandarin and using WeChat for messaging.

Work on a rotating shift basis, including weekends and public holidays, with flexibility for special shift timings as needed.

Demonstrate a strong sense of responsibility, teamwork, and punctuality, ensuring a smooth transition between shifts.

Requirements:

Mature and willing to learn attitude

Customer service orientation with excellent communication skills and grooming standards.

Physical fitness, as the role requires walking around the site for work purposes.

Working location is approximately 12 minutes walking distance from Orchard MRT Station.

Ability to commit to rotating shift work, including weekends and public holidays.

Proficiency in Mandarin and comfortable with using WeChat and typing Chinese messages to accommodate residents that only speak Mandarin.

Strong sense of responsibility, teamwork, and punctuality.

EA Personnel Name: Lucian Chia
EA Personnel No: R
EA License No: 95C5411