Head of Client Management, Gtrf - Singapore - HSBC

HSBC

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

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Description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs.

Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a high calibre professional to join our team as a
Head of Client Management, GTRF.

Principal Responsibilities
The jobholder is responsible for leadership of the CM teams across Singapore to:

Role reports into Country Head of GTRF and is responsible end-to-end for Client Management in GTRF Singapore
Lead and develop highly experienced and motivated team of experienced GTRF CM professionals
Define and execute Singapore's GTRF CM strategy and operating model, aligned with the global GTRF CM target operating model and business objectives. Develop and execute CM proposition in Singapore including organisational setup
Evolve strategy and capability to support local, regional and global clients based in Singapore and their wider network
Achieve the overall business objective of revenue growth through revenue retention, increased facility utilization for trade services and working capital solutions, proactive management of GTRF service performance and increased clients' usage of selfserve solutions
Act as escalation point for CM Managers and ensure client satisfaction by leading the CM teams across Singapore to render consistently excellent and market leading service
Drive collaboration with Transaction Services, Business Development, Relationship Management and other internal / external units on service performance, initiatives and issues
Plan and execute effectively all CM initiatives including client communications, staff training and development, technology implementation, client surveys and action plans, etc.
Ensure compliance with all applicable laws, regulations and Global Standards by the CM team
Achieve Local / Regional / Global CM KPIs
Support and collaborate with the Country Head of GTRF Services and Global Head of GTRF CM in driving a culture of longterm, high quality needsbased solutions for clients, setting a market leading standard for client service and client experience
Jobholder is the most senior incountry GTRF CM executive and represents Singapore in Regional and Global initiatives and forums and contributes to enhancing the global CM model

Requirements

University degree holder
Recognized as a GTRF specialist with ability to display in depth knowledge and understand the risk profile of relevant products and services
Ability to lead and develop large team of GTRF Client Management specialists
10+ years' experience in relationship management and/or trade finance customer facing roles

To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.
Issued by The Hongkong and Shanghai Banking Corporation Limited.