Feedback Management Officer - Singapore - WSH Experts Pte Ltd

WSH Experts Pte Ltd

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Published- January 18, 2023- Location- Singapore, Singapore- Job Type- Full-time
Description:

Job Description & Requirements:

Job Roles & Responsibilities:

Monitor and manage Authority's contact centre;
Manage and enhance Authority's Customer Management System (CMS) by working closely with system vendor on the deployment of system enhancements by stipulated timeline;
Ensure that final replies are issued to feedback providers within the service timelines
Respond to requests from operation divisions for vetting of replies within one working day;
Submit monthly data analytics report

Job Requirements:

Degree in mass communications, marketing, or related discipline;
At least 3 years' relevant experience in customer service management, call centre management or quality service management;
Strong analytical, interpersonal and communication skills;
Excellent command of English;
Experience in data analytics, and/or organisation development preferred

Salary Range:

- $3,000 - $3,800
Min Year of Experience: