Bus. Proc. - Singapore - NTT Data Services

NTT Data Services

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Req ID: 233062

We are currently seeking a Bus. Proc. & Strat. Senior Specialist to join our team in Singapore, North East (SG-02), Singapore (SG).

Daily Responsibilities
Provide vendor support for Citi's global network with a focus on network infrastructure globally:

Create reports that demonstrate vendor performance and SLA adherence
Coordinate weekly, monthly, quarterly performance reviews with vendor account managers
Represent the team on conference calls for major incidents, execute vendor management support as needed, and provide updates to the audience
Cultivate close relationships with vendors at the operational, account and executive levels in order to facilitate quick engagement during major incidents
Create Service Improvement Plans for vendors to execute against and measure progress
Compose and distribute professional correspondence to internal and external audiences
Accept escalations from the level 1 command center technicians and their managers
Provide timely response to internal colleagues, partners, business clients, vendors, etc.
Coordinate conference calls with vendors and internal technical teams to conduct indepth technical reviews of ongoing incidents
Communicate with management to provide frequent status updates regarding the incident and status of the remediation efforts by our vendors
Assist with other departmental service level management responsibilities as needed

Qualifications / Requisite Knowledge Base

Basic knowledge of enterprise technology solutions.
Basic knowledge of TCP/IP communications and/or telecommunications.
Minimum 5 years experience working in a corporate IT support environment.
Minimum 2 years experience managing supplier relationships.
Minimum 2 years experience working with Microsoft Office products or similar.
Experience communicating effectively with culturally and linguistically diverse teams.
Experience visualizing, creating and maintaining useful metrics that assist with operational oversight and identify areas of improvement.
ITIL v3 Foundations certification a plus.

General Attributes, Characteristics, and Capabilities

Communicate with clarity, tact and credibility.
Ability to influence others and act with authority.
Ability to prioritize workload to preserve momentum on critical tasks.
Analytical mindset required to resolve issues in a variety of complex situations, without direct supervision.
Excellent customer service skills.
Strong work ethic and leadership qualities.
Thrives on challenges and ability to react with urgency on a frequent basis.
Ability to operate within tightly controlled procedures and meet multiple deadlines.

LI-APJ

About NTT DATA Services

_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._

Job Segment:
Consulting, Telecom, Telecommunications, Technology