Customer Service Representative - Singapore - PERSOLKELLY SINGAPORE PTE. LTD.

Description

Job Details:

• Contract Duration: 18 Months
• Location: Eunos
• Working days: Monday - Friday, 9am - 6pm
• Salary: up to $3,800 + completion bonus

Job Purpose:

We are collaborating with one of the insurance MNC company in Singapore. They are prioritizing to deliver exceptional service to their customers and distribution partners. As a Customer Service Representative, you will play a pivotal role in maintaining our Contact Centre's high level of accessibility while providing top-notch support for service requests and inquiries.

Job Descriptions:

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements:

• Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. R Chua Jie Lin