Digital Transformation Manager - Singapore - COMO Hotels and Resorts

    COMO Hotels and Resorts
    COMO Hotels and Resorts Singapore

    1 day ago

    $120,000 - $210,000 (SGD) per year *
    Description

    Position: Manager, Digital Transformation

    Reports into: Vice President, Marketing, Guest Experience & Digital Transformation

    (1-year contract with potential for extension)

    ________________________________________________________________

    Key Mandate:

    This role drives the evolution of COMO Hotels and Resorts' digital ecosystem, shaping how technology enhances guest experience, operational efficiency, and long-term commercial performance. The Digital Transformation Manager leads key initiatives that modernise systems, integrate data across the guest journey, and embed innovative solutions that support our brand's commitment to personalised, intuitive service.

    Key Responsibilities:

    Strategic Direction & Roadmap

    • Maintain the digital transformation roadmap, ensuring alignment with brand strategy and operational priorities.
    • Identify opportunities to enhance personalisation, streamline operations, and elevate the end-to-end guest journey through technology.
    • Evaluate emerging trends and technologies and translate them into actionable business cases.

    Project Management

    • Lead cross-functional digital projects from discovery through implementation, ensuring milestones, budgets, and quality standards are met.
    • Manage vendor relationships, procurement, contract negotiations, and system integrations.
    • Coordinate with property leaders to ensure successful rollout, adoption, and continuous improvement.

    Operational Efficiency & Systems Enhancement

    • Work with IT, Operations, and Commercial teams to optimise the performance or transform existing platforms (PMS, CRM, CMS, LMS, service optimisation tools).
    • Identify bottlenecks and design process improvements that reduce friction for colleagues and guests.
    • Ensure strong data governance, security, and compliance practices across all digital initiatives.

    Change Management & Training

    • Develop change management plans that support user adoption, communication, and alignment across corporate and property teams.
    • Build training content and frameworks that empower teams to use new tools confidently and consistently.
    • Provide guidance and support to properties as new systems and digital workflows are introduced.

    Qualifications:

    • Bachelor's degree in Business, Technology, Hospitality, or a related field; Master's degree is an advantage.
    • 5–8 years of experience in digital transformation, product management, or technology-driven roles, ideally within hospitality, luxury lifestyle, or customer-centric industries.
    • Proven track record delivering cross-functional digital projects with measurable impact.
    • Strong understanding of hospitality systems such as PMS, CRM, CMS, POS, and service optimisation tools.
    • Experience managing vendors, budgets, technical documentation, and system integrations.
    • Familiarity with data analytics, guest personalisation, and digital experience design.

    Key Attributes:

    • Past experience in luxury hospitality preferred, at corporate and/or property level.
    • Forward-thinking, curious, and motivated by innovation.
    • Strong communicator who can engage stakeholders across corporate and property teams.
    • Structured, detail-oriented, and able to lead complex projects with clarity and calm.
    • Empathetic collaborator who understands the importance of human-centred service in digital transformation.
    • Comfortable navigating both strategic planning and hands-on problem solving.
    • Resilient, adaptable, and committed to continuous improvement.

    Benefits:

    • Competitive salary and performance-based bonus.
    • Health insurance coverage.
    • Opportunities for professional growth and development.
    • Complimentary and preferential rates for personal stays at COMO Hotels and Resorts properties.
    • Employee perks at COMO Group's businesses.
    * This salary range is an estimation made by beBee
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