IT Operations Manager - Singapore - INTEGRATED HEALTH INFORMATION SYSTEMS PTE. LTD.

INTEGRATED HEALTH INFORMATION SYSTEMS PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

OperationsManager for a new large-scale National Healthcare IT System

Roles & Responsibilitiesas Operations Manager

A well-rounder for allmatters relating to system operations management
Accountable for looking after 2nd and 3rd level support for a newly implemented large scale national system
Responsible for timely production issue triaging, investigation, resolution, and providing timely and concise updates to source systems
Ensure compliance to both internal and external SLAs
Manage team's support schedule to ensure full coverage of system operation services, as well as coaching team members to deliver consistent support service quality
Provide strong leadership for all matters relating to operations support, processes, and guidelines to achieve service excellence
Advise improvements and assist in the development of measurable information and SOP / knowledge base / repository / dashboards to assure continued effectiveness of system operations
Communicate and provide relevant, timely and credible information to allow management address identified IT risks, formulate appropriate risk treatment plans to meet business objectives.

Specific Requirement/Skillsets

Degree in Computer Science, Information Technology,Management of Information Systems, or related discipline
Solution driven, able to react quickly and resolveissues promptly
Selfmotivated and able to take the lead to work quicklyand independently
Capacity to perform under pressure to handle difficultsituations and issues swiftly
Preferably with AWS, DevOps,.NET experience
Experience in Healthcare domain is anadded advantage