Jobs

    Executive/Senior Executive, Service Operations - Singapore - SINGAPORE NATIONAL EYE CENTRE PTE LTD

    SINGAPORE NATIONAL EYE CENTRE PTE LTD
    SINGAPORE NATIONAL EYE CENTRE PTE LTD Singapore

    4 days ago

    Default job background
    Description
    Roles & Responsibilities

    Job Description:

    • Oversee the smooth operation of the clinics in providing patients with the following services:

    a) Counter Services

    • Registration and Queue Management System
    • Billing and Payment Collections
    • Scheduling of Follow-up Appointments

    b) Clinic Services

    • Performing patient care activities and services such as Eye
    • Evaluation Tests, Instillation of Eye Drops and giving health advice to patients/family on basic eye care
    • Liaise with doctors, nurses and internal departments on clarifications on patient matters
    • Assist the doctors in the consultation rooms during clinic session such as preparation of necessary clinical documents and assisting patients during the eye examination
    • Conduct daily inventory checks on equipment and instruments
    • Manpower and resource planning/allocation
    • Prepare and analyse performance data and reports and initiate recommendation to improve the dept.'s key performance indicators (KPIs)
    • Ensure compliance with policies, procedures and work instructions in all areas related to operations
    • Provide assistance to staff on counter service

    Staff Management and Training

    • Translate clear achievable goals and learning roadmaps, aligned with organization's strategic thrusts to staff
    • Provide coaching and counselling and conduct appraisal for staff
    • Ensure staff's well-being is cared for and adequate staff engagement is achieved.
    • Plan and coordinate staff development programs
    • Gather feedbacks & learning points from staff and conduct meetings with respective teams/ clinics

    Innovation

    • Oversees and ensures seamless implementation of new or change in system and workflows
    • Perform User Acceptance Test (UAT) for new or system enhancements with full impact analysis of current business/ workflows and develop milestones
    • Review and streamline processes, with engagement of various stakeholders, to enhance operation efficiency and patient experience
    • Review processes, procedures and guidelines, work instructions and training manuals.

    Project Management

    • Develop project charter to ensure seamless execution of projects
    • Oversee the smooth operation of new clinics & services including shifting, renovation involving with Ops & Facility and relevant stakeholders
    • Oversee improvement initiatives, including engagement with critical stakeholders e.g. Clinic Services, Nursing, Allied Health etc.
    • Develop new workflows, work instruction and training manuals

    Job Requirements:

    • At least a Diploma with 8 years of relevant service and/or supervisory experience, preferably in healthcare industry
    • Critical thinker and self-directed
    • Passionate about streamlining process to achieve operational efficiency and enhance patient experience
    • Strong interpersonal, communication and teamwork skills
    • Streamline work process and improve workflow skills e.g. Lean Six Sigma, Design Thinking etc.e, Service Operations
    Tell employers what skills you have

    Coaching
    Healthcare Industry
    Charter
    UAT
    Streamlining
    Microsoft Excel
    Inventory
    Project Management
    Design Thinking
    Nursing
    Wellbeing
    Staff Management
    Teamwork Skills
    Scheduling
    Staff Development
    Lean Six Sigma
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