- Oversee the smooth operation of the clinics in providing patients with the following services:
- Registration and Queue Management System
- Billing and Payment Collections
- Scheduling of Follow-up Appointments
- Performing patient care activities and services such as Eye
- Evaluation Tests, Instillation of Eye Drops and giving health advice to patients/family on basic eye care
- Liaise with doctors, nurses and internal departments on clarifications on patient matters
- Assist the doctors in the consultation rooms during clinic session such as preparation of necessary clinical documents and assisting patients during the eye examination
- Conduct daily inventory checks on equipment and instruments
- Manpower and resource planning/allocation
- Prepare and analyse performance data and reports and initiate recommendation to improve the dept.'s key performance indicators (KPIs)
- Ensure compliance with policies, procedures and work instructions in all areas related to operations
- Provide assistance to staff on counter service
- Translate clear achievable goals and learning roadmaps, aligned with organization's strategic thrusts to staff
- Provide coaching and counselling and conduct appraisal for staff
- Ensure staff's well-being is cared for and adequate staff engagement is achieved.
- Plan and coordinate staff development programs
- Gather feedbacks & learning points from staff and conduct meetings with respective teams/ clinics
- Oversees and ensures seamless implementation of new or change in system and workflows
- Perform User Acceptance Test (UAT) for new or system enhancements with full impact analysis of current business/ workflows and develop milestones
- Review and streamline processes, with engagement of various stakeholders, to enhance operation efficiency and patient experience
- Review processes, procedures and guidelines, work instructions and training manuals.
- Develop project charter to ensure seamless execution of projects
- Oversee the smooth operation of new clinics & services including shifting, renovation involving with Ops & Facility and relevant stakeholders
- Oversee improvement initiatives, including engagement with critical stakeholders e.g. Clinic Services, Nursing, Allied Health etc.
- Develop new workflows, work instruction and training manuals
- At least a Diploma with 8 years of relevant service and/or supervisory experience, preferably in healthcare industry
- Critical thinker and self-directed
- Passionate about streamlining process to achieve operational efficiency and enhance patient experience
- Strong interpersonal, communication and teamwork skills
- Streamline work process and improve workflow skills e.g. Lean Six Sigma, Design Thinking etc.e, Service Operations
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Service Operator
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CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. SingaporeThe service operator is **responsible for providing the best customer service **by responding to the callers' inquiries and concerns, depending on which business they are employed. Service operators process callers' requests by directing them to specific resources or coordinate w ...
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Operations Service Manager
4 days ago
CMA CGM ASIA SHIPPING PTE. LTD. Singapore**Summary**: · We are looking for an experienced liner operation service manager to join the CNC management team. · Responsible of the Liner Operations for CNC, you lead a team of Operations Managers, Ship managers and Operations Assistants to ensure that our operations are well ...
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Operation & Service Executive
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FISCHER BELL PRIVATE LTD. Singapore**Job Highlights**: · - Annual bonus · - Career Progression · - 5 Days work week · - Training and support provided · **Responsibilities**: · - Communicating with the operational management to develop strategic operational goals · - Coordinate operational performance of both inter ...
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Service Operations Lead
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TikTok SingaporeResponsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seo ...
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Manager Service Operations
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SITA Singapore**Overview**: · **PURPOSE** · - To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing c ...
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Service Operations Manager
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SMRT Corporation Ltd SingaporeService Operations Manager (NSEWL) · **Job Purpose** · - As Service Operations Manager (SOM), you are responsible for the operation and administration of all the train stations within a designated zone. The SOM shall lead and motivate the station staff within the zone to achieve ...
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Service Operations Specialist
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Hempel SingaporeServices Operation Specialist · Key responsibilities: · - Organize internal & external resources and provide services China department level internal services to all services operation team members from A to Z.- Be the specialist of data analysis and static with purpose of better ...
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IT Operations Service Delivery
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TALENTSIS PTE. LTD. SingaporeCreate and review operating procedures for operation teams that are aligned with recognized best practices. · - Foster collaborations with other functional teams. · - Responsible for managing and reporting on team Service Level Objectives. · - Assist in defining and executing goa ...
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Manager Service Operations
4 days ago
SITA Singapore**Overview**: · - As · - **Security Operations Manager**, you will assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA stand ...
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IT Operator, Technology Services
3 days ago
CGS-CIMB SECURITIES (SINGAPORE) PTE. LTD. Singapore**About the Role** · CGS-CIMB Securities International Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia's leading fina ...
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Operations & Customer Service
3 days ago
GREEN KITCHEN PTE. LTD. SingaporeGreen Kitchen is a fast-growing company known for providing nutritional healthy meals to its customers. · Full-time · Position Summary: · We are seeking for motivated and energetic Customer Service and Operations Manager to help coordinate activities and provide operational suppo ...
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Service Operations Specialist
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SYNAPXE PTE. LTD. SingaporeThe IT Disaster Recovery Manager/Incident Manager directs IT disaster response/crisis management activities in compliance with the IT emergency plan and helps provide and coordinate disaster preparedness training with respect to the organization's information technologies, helpin ...
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Service Operations Manager
2 days ago
Dyson Singapore**Summary**: · **Salary**: · Competitive · Team: · Owner Experience · **Location**: · Singapore - Technology Centre · **About us**: · In Global Aftersales, our team works to ensure our service environments and capabilities around the world are fit for purpose in a continually evo ...
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Operations Services Officer
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EZ-LINK PTE LTD SingaporeProcess refund within service-level agreement. · - Proper handling and housekeeping of cards and form-factors. · - Streamline and improve processes along the way. · - Update SOP as and when required. · - Investigate any discrepancies, resolve issues and close cases for cards rela ...
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Service Operations Specialist
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Ross Video SingaporeWhy Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, ...
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Operation Service Admin
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GDS ENGINEERING PTE LTD SingaporeJob Description & Requirements · - Assisting Manager and Engineer with all the admin works · - Prepare quotation or maintenance schedule. · - Prepare costing. · - Fill up daily services reports (filing, invoicing, quotations, etc.) · - Sort out quotations from suppliers. · - Assi ...
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Operation Service Admin
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GDS ENGINEERING PTE LTD SingaporeAssisting Manager and Engineer with all the admin works · - Prepare quotation or maintenance schedule. Prepare costing. Fill up daily services reports (filing, invoicing, quotations, etc.) · Not Specified ...
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SingHealth Group SingaporeSingapore National Eye Centre Pte Ltd**Patient Services Associate, Service Operations**: · - Job Category: Ancillary- Posting Date: 16 Jan 2024**Position Summary** · As a Patient Services Associate, Service Operations, you will have the opportunity to deliver administrative and c ...
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Food Services Operations Manager
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THINKONNECTION PTE. LTD. Singapore**Food Services Operations Manager for a New Chinese Restaurant · Our client, a soon-to-open upscale Chinese restaurant located in the vibrant heart of Singapore, aims to offer an authentic and exceptional Chinese dining experience. As they approach their grand opening, they seek ...
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Specialist/engineer Service Operations
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SITA SingaporeSpecialist/Engineer Service Operations-36199 · **Profession** · Service Operations · **Work Location** · Asia Pacific-Singapore-Singapore · **Schedule** · Full-time · Description · As the **Application Engineer,** you will be one of the Technical Engineer within Common Use Team w ...
Executive/Senior Executive, Service Operations - Singapore - SINGAPORE NATIONAL EYE CENTRE PTE LTD
1 week ago
Description
Roles & ResponsibilitiesJob Description:
a) Counter Services
b) Clinic Services
Staff Management and Training
Innovation
Project Management
Job Requirements:
Coaching
Healthcare Industry
Charter
UAT
Streamlining
Microsoft Excel
Inventory
Project Management
Design Thinking
Nursing
Wellbeing
Staff Management
Teamwork Skills
Scheduling
Staff Development
Lean Six Sigma
