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- Managing feedback and enquiries via phone, email, social media and/or live chat.
- Generating feedback reports.
- Working closely with various stakeholders which includes but not limited to the operations, product and technology teams, as well as logistics vendors in coordination of customers' requests.
- Minimum GCE 'N' level or 'O' Level with relevant customer service experience.
- Working knowledge in systems such as Zendesk or SAP is an advantage.
- Independent, team player with good interpersonal and communication skills.
- Proficient in excel.
- Open to work on rotating shift hours and on weekends.
- 1 Month Completion Bonus
- Convertible, depending on performance
Customer Service Officer - Singapore - LINKTRIX CONSULTANTS PTE. LTD.
Description
Our client, a renowned retail leader in Singapore widely recognized among households, is currently seeking a Customer Service Officer to join their team.
Job Responsibilities:
Job Requirements:
Additional Information:
Joey Yee | R Recruitment ConsultantLinktrix Consultants Pte LtdEA License No: 13C6882