Station Manager, Thomson-east Coast Line - Singapore - SMRT Corporation Ltd

SMRT Corporation Ltd

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

Station Manager, Thomson-East Coast Line

Job Purpose

As a Station Manager (SM), you shall lead the Assistant Station Managers (ASM) to run the TEL station. You shall inform, assist, guide passengers in need, operate train if required, work as a team to deliver train service.

Responsibilities

Assist Passengers to help them complete their journey safely and timely.
Lead the ASMs to provide train service to passengers.
Monitor & operate the following equipment:
Automatic Fare Control (AFC)
Integrated Supervisory Control System (ISCS)
Station Equipment
Signalling Equipment
Operate Trains
Conduct training/refresher to station staff
Manages and reports all incidents and emergency situations relating to:
Staff and passenger (e.g. accident, assault, molest, etc.)
Trains (e.g. alarms, faults and manning of trains)
Passenger Service Centre (take over control of Station & Signalling Equipment, responding to alarms/defects),
Stations (e.g. crowd control, fire, bomb hoax, flooding, etc.)
Conduct Inspections & Checks inside station and follow up on issues on Automatic Fare Control (AFC), illegally parked bicycles and belongings.
Identify, report faults inside station to relevant department.
Performs administrative duties meticulously and systematically which include:
Process ASMs' schedules and HR related issues
Maintain station files, log books, stores and equipment
Ensure lost properties are recorded and processed accordingly.
Submitting reports on incidents
Managing staff training requirements

Qualifications & Work Experience

Diploma in Engineering, preferably with a few years of supervisory experience
Required to work on 2 rotating shifts including weekends and Public Holidays

Skills

Enjoys communicating with people and is service oriented.
Able to work in a fastpaced and customerfacing environment.
Possesses a serviceoriented mindset and pleasant disposition.
Able to multitask effectively when responding to station operation requirements

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.