- Assisting the team in the daily restaurant and bar operations; ensure the quality and consistency of all products meet desired standards
- Managing stocks and inventories consistently
- Building and maintaining guest relationships
- Attending to any feedback or complaints and implementing remedial actions
- Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
- Participating in and lead training sessions, briefings and team meetings
- Managing the restaurant and bar sections to provide an awesome service experience for customers
- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions
- Are ever-curious and always learning
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Management Executive - Singapore - THE COCONUT CLUB PTE. LTD.
Description
Roles & ResponsibilitiesThe Coconut Club is a Singaporean restaurant that celebrates coconut milk as the lifeblood of our cuisine, over our signature Nasi Lemak or sharing plates. With community at its core, The Coconut Club prioritises an inclusive and diverse culture.
The Coconut Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers. Wherever you are on the team, whatever your definition of success, we'll set you on the right path.
This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.
You'll be-in charge of:
We love people who:
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
Should your application progress to the next stage, we will be in contact to arrange an interview.
Tell employers what skills you haveAble To Multitask
Guest Service
Microsoft Office
Housekeeping
Inventory
Guest Satisfaction
Guest Recovery
Customer Service
Able To Work Independently
Guest Service Management
